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Unitnet is a software development company specializing in custom software solutions, e-commerce platforms, web development, and IT outsourcing services. We serve businesses across Europe and the Middle East, with offices in both the EU and Dubai. Our services include web development, custom software (ERP, CRM systems), e-commerce development, cloud hosting, and ongoing IT support.
We operate from two strategic locations: our European headquarters serves clients across the EU, and our Dubai office caters to businesses in the UAE, Saudi Arabia, and the broader Middle East region. This dual presence allows us to provide local support across different time zones and understand regional business requirements.
Unitnet has over 10 years of experience in software development and IT services. Since 2014, we have successfully delivered more than 150 projects across various industries including healthcare, logistics, retail, and finance, maintaining a 98% client satisfaction rate.
We work with businesses of all sizes, from ambitious startups to established enterprises. For startups, we offer scalable solutions that grow with your business. For enterprises, we provide robust, enterprise-grade systems with advanced integrations. Our flexible approach ensures we can tailor our services to your specific stage and needs.
We work with a comprehensive tech stack tailored to each project's needs. For frontend development, we use React, Vue.js, Next.js, and TypeScript with Tailwind CSS. Our backend expertise includes ASP.NET Core, C#, Node.js, Python (Django, FastAPI), PHP (Laravel), and Go. For databases, we work with PostgreSQL, MySQL, MongoDB, and Redis. Cloud platforms include AWS, Azure, Google Cloud, and DigitalOcean.
Yes, custom ERP and CRM development is one of our core specialties. We build tailored enterprise resource planning systems that integrate all your business processes - from inventory and supply chain to HR and finance. Our CRM solutions are designed around your specific sales workflows, customer touchpoints, and reporting requirements, giving you full control and ownership.
Yes, we develop both native and cross-platform mobile applications for iOS and Android. We use React Native for cross-platform development when code sharing is beneficial, and native Swift/Kotlin when maximum performance is required. Our mobile apps are designed to integrate seamlessly with your existing web applications and backend systems.
We specialize in Shopify, WooCommerce, and Magento (Adobe Commerce), as well as fully custom e-commerce solutions. We help you choose the right platform based on your catalog size, customization needs, budget, and growth plans. All our e-commerce projects include payment gateway integration, inventory management, and analytics dashboards.
Our pricing is based on project scope, complexity, timeline, and required technologies. We offer both fixed-price contracts for well-defined projects and time-and-materials arrangements for ongoing development. After an initial discovery session, we provide a detailed proposal with transparent pricing, milestones, and deliverables.
We accept payments in EUR (Euro), USD (US Dollar), and AED (UAE Dirham). For European clients, we typically invoice in EUR; for Middle Eastern clients, we can invoice in AED or USD. Wire transfers are our preferred payment method, though we can accommodate other arrangements for established clients.
Yes, we typically require a 30-40% deposit to begin work, with the remainder paid according to agreed milestones. For larger projects, we structure payments across multiple milestones tied to specific deliverables. This protects both parties and ensures consistent progress throughout the project.
We believe in complete transparency. Our proposals clearly outline all costs including development, testing, deployment, and any third-party services (hosting, APIs, licenses). Any potential additional costs, such as scope changes or extra features, are discussed and approved before proceeding. There are no hidden fees.
We follow an Agile methodology with four main phases: Discovery (understanding your goals and requirements), Design (wireframes and UI/UX design), Development (iterative sprints with regular demos), and Deployment (launch, testing, and handover). You'll have visibility into progress through regular updates, sprint reviews, and access to project management tools.
Project timelines vary based on complexity. A simple website takes 4-6 weeks, a custom web application 2-4 months, and a full enterprise system 4-8 months or more. During discovery, we provide a detailed timeline with milestones. We're committed to meeting deadlines and communicate proactively if any adjustments are needed.
Clear communication is essential to our process. You'll have a dedicated project manager as your main point of contact. We use tools like Slack or Microsoft Teams for daily communication, weekly video calls for progress updates, and project management platforms (Jira, Asana) for tracking tasks and milestones. You'll always know the project status.
Yes, absolutely. We're happy to sign Non-Disclosure Agreements before any detailed discussions about your project. We understand the importance of protecting your intellectual property and business ideas. Confidentiality is a cornerstone of how we operate, and we take it very seriously.
Yes, we offer comprehensive maintenance and support packages. These include security updates, bug fixes, performance monitoring, regular backups, and technical support. We provide different SLA tiers based on your needs, from standard business hours support to 24/7 critical coverage. Most clients continue working with us long after initial launch.
Our Service Level Agreements are tailored to your needs. Standard support includes response within 24 business hours. Priority support guarantees 4-hour response during business hours. Critical/24-7 support ensures 1-hour response for urgent issues, any time. All SLAs include regular health checks, proactive monitoring, and priority scheduling for updates.
Yes, 24/7 support is available for clients with mission-critical systems. Our team spans multiple time zones (EU and UAE), enabling us to provide round-the-clock coverage. For clients on our 24/7 plan, we offer immediate response for critical issues, scheduled on-call support, and guaranteed uptime SLAs with financial backing.
All our projects include a warranty period (typically 30-90 days) during which we fix any bugs at no additional cost. Beyond the warranty, our maintenance plans cover bug fixes, security patches, and minor improvements. For urgent issues, we have escalation procedures to ensure rapid response and resolution, minimizing any impact on your business.