Privacy Policy
Unitnet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy is designed to comply with the General Data Protection Regulation (GDPR) for our European users and the UAE Personal Data Protection Law (PDPL) for our Middle Eastern users.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access our services.
01
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number, postal address)
- Business information (company name, job title, industry)
- Account credentials (username and password)
- Payment information (processed securely through third-party payment processors)
- Communications you send to us (inquiries, feedback, support requests)
- Any other information you choose to provide
Information Automatically Collected
When you access our website, we automatically collect certain information, including:
- Device information (device type, operating system, browser type)
- IP address and geographic location (country/region level)
- Usage data (pages visited, time spent, referring URLs)
- Log data (access times, server logs, error reports)
02
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, operate, and maintain our services and fulfill your requests
Communication
To respond to inquiries, send updates, and provide customer support
Security
To protect our services and users from fraud, abuse, and security threats
Analytics
To analyze usage patterns and improve our website and services
Legal Compliance
To comply with legal obligations and enforce our terms of service
Personalization
To personalize your experience and deliver relevant content
Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on:
- Consent: Where you have given explicit consent for specific processing
- Contract: Where processing is necessary for contract performance
- Legal Obligation: Where processing is required by law
- Legitimate Interests: Where processing serves our legitimate business interests without overriding your rights
03
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information and improve your experience.
04
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our business:
- Cloud Infrastructure: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform
- Analytics: Google Analytics for website usage analysis
- Payment Processing: Secure payment processors for transaction handling
- Communication: Email service providers for marketing and transactional emails
- Customer Support: Help desk and CRM platforms
These third parties are contractually obligated to protect your data and may only use it for the specific purposes we authorize. We ensure all third-party processors comply with GDPR and UAE PDPL requirements through appropriate data processing agreements.
05
Data Security
We implement industry-standard security measures to protect your personal information:
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to implementing reasonable safeguards.
06
Your Rights
Under GDPR (European Union)
If you are in the EU/EEA, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Lodge a Complaint: File a complaint with a supervisory authority
Under UAE PDPL
If you are in the UAE, you have the following rights:
- Right to Access: Access your personal data held by us
- Right to Correction: Correct inaccurate personal data
- Right to Deletion: Request deletion of your personal data
- Right to Restrict Processing: Restrict processing of your data
- Right to Data Portability: Transfer your data to another controller
- Right to Object: Object to processing for direct marketing
- Right to Withdraw Consent: Withdraw previously given consent
- Right to Complain: File a complaint with the UAE Data Office
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
07
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
After the retention period expires, we securely delete or anonymize your data. In some cases, we may retain data longer if required by law or for legitimate business purposes.
08
International Data Transfers
As we operate in both Europe and the Middle East, your information may be transferred to and processed in countries outside your country of residence.
Safeguards for EU Data
For transfers outside the EEA, we ensure appropriate safeguards through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for countries with equivalent data protection
- Binding Corporate Rules where applicable
Safeguards for UAE Data
For transfers outside the UAE, we comply with UAE PDPL requirements:
- Transfer to countries with adequate data protection laws
- Contractual agreements ensuring equivalent protection
- Explicit consent where required
09
Children's Privacy
Our services are not directed to individuals under the age of 16 (or applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
10
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- We will post the updated policy on this page with a new "Last Updated" date
- For material changes, we will notify you via email or a prominent notice on our website
- We encourage you to review this policy periodically
- Your continued use of our services after changes constitutes acceptance of the updated policy
11
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Data Protection Officer
Unitnet
European Union / Dubai, UAE
We aim to respond to all privacy-related inquiries within 30 days.