Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Unitnet ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

These Terms constitute a legally binding agreement between you and Unitnet. If you do not agree to all the terms and conditions of this agreement, you must not access or use our services.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.

2. Services Description

Unitnet provides professional software development and IT services to clients in the European Union, United Arab Emirates, and GCC region. Our services include, but are not limited to:

• Custom Software Development: Bespoke applications built using .NET, PHP, Python, JavaScript frameworks, and other modern technologies
• Web Development: Responsive websites, web applications, and progressive web apps
• E-Commerce Solutions: Online stores using Shopify, WooCommerce, Magento, or custom platforms
• Mobile Application Development: Native and cross-platform mobile applications
• IT Outsourcing: Dedicated development teams and staff augmentation
• Cloud Services: Infrastructure design, deployment, and management on AWS, Azure, and Google Cloud
• Maintenance & Support: Ongoing technical support and system maintenance

The specific scope, deliverables, and timeline for each project will be defined in a separate Statement of Work ("SOW") or project proposal agreed upon by both parties.

3. Client Responsibilities

To ensure successful project delivery, the Client agrees to:

• Provide accurate and complete project requirements, specifications, and necessary information in a timely manner
• Designate a primary point of contact with decision-making authority for the project
• Provide timely feedback and approvals at agreed milestones
• Supply all necessary content, assets, images, and materials required for the project
• Ensure availability for scheduled meetings, reviews, and testing sessions
• Provide access to necessary systems, accounts, and environments as required
• Communicate any changes to project scope or requirements promptly
• Comply with all applicable laws and regulations in their use of our services

Delays caused by the Client's failure to fulfill these responsibilities may result in adjusted timelines and additional costs, which will be communicated in writing.

4. Intellectual Property

4.1 Client Materials

The Client retains all intellectual property rights to materials, content, logos, trademarks, and data provided to Unitnet for use in the project. The Client grants Unitnet a limited, non-exclusive license to use such materials solely for the purpose of delivering the contracted services.

4.2 Deliverables

Upon full payment of all fees and charges, the Client shall own all rights, title, and interest in the custom-developed deliverables specifically created for the Client under the project scope. This transfer of ownership excludes:

• Pre-existing intellectual property owned by Unitnet
• Third-party software, libraries, and frameworks
• Reusable components, tools, and methodologies
• Open-source software subject to their respective licenses

4.3 Unitnet Property

Unitnet retains ownership of all proprietary tools, methodologies, frameworks, templates, and pre-existing code. We grant the Client a perpetual, non-exclusive license to use such components as incorporated into the deliverables.

4.4 Portfolio Rights

Unless otherwise agreed in writing, Unitnet reserves the right to display the completed work in our portfolio, marketing materials, and case studies, without disclosing confidential information.

5. Payment Terms

5.1 Currencies

We accept payments in the following currencies:

• AED (United Arab Emirates Dirham) - for clients in the UAE and GCC region
• EUR (Euro) - for clients in the European Union
• USD (United States Dollar) - for international clients

5.2 Payment Schedule

Unless otherwise specified in the project proposal or SOW, the standard payment schedule is:

• Deposit: 30-50% of the total project fee upon contract signing
• Milestone Payments: Payments due upon completion of defined project milestones
• Final Payment: Remaining balance due upon project completion and delivery

5.3 Invoicing

Invoices are issued upon milestone completion and are payable within 14 days of the invoice date unless otherwise agreed. All invoices will be sent electronically to the Client's designated email address.

5.4 Late Payments

Payments not received within 14 days of the due date may incur:

• Late payment interest at the rate of 1.5% per month on the outstanding balance
• Suspension of work until payment is received
• Collection costs and legal fees if applicable

5.5 Taxes

All fees are exclusive of applicable taxes (VAT, GST, etc.). The Client is responsible for any taxes applicable in their jurisdiction. For UAE clients, VAT at the applicable rate will be added to invoices. For EU clients, VAT will be applied according to applicable EU VAT regulations.

6. Project Timeline & Delivery

6.1 Project Schedule

Project timelines will be established in the SOW and are based on the agreed scope and requirements. We commit to using commercially reasonable efforts to meet agreed deadlines.

6.2 Milestones

Projects are typically divided into phases with defined milestones. Each milestone includes specific deliverables and acceptance criteria. Client approval is required at each milestone before proceeding to the next phase.

6.3 Delays

Timeline adjustments may be necessary due to:

• Changes in project scope or requirements
• Delays in Client feedback or approvals
• Technical complexities discovered during development
• Force majeure events

We will promptly communicate any anticipated delays and work with the Client to minimize impact.

6.4 Delivery

Deliverables will be provided via agreed methods (secure file transfer, repository access, server deployment, etc.). The Client has a defined period (typically 5-10 business days) to review deliverables and provide feedback or acceptance.

6.5 Acceptance

Deliverables are considered accepted upon written approval or if no objections are raised within the review period. Acceptance is based on conformance to agreed specifications, not on subjective preferences.

7. Warranties & Disclaimers

7.1 Our Warranties

Unitnet warrants that:

• Services will be performed in a professional and workmanlike manner
• Deliverables will substantially conform to the agreed specifications
• We have the right to provide the services and deliverables
• The deliverables will not knowingly infringe third-party intellectual property rights

7.2 Warranty Period

We provide a 30-day warranty period from final delivery during which we will correct any defects or non-conformities at no additional cost. Extended warranty and support arrangements are available upon request.

7.3 Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES REGARDING THIRD-PARTY SOFTWARE, PLATFORMS, OR SERVICES
• WARRANTIES THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE
• WARRANTIES REGARDING RESULTS OR OUTCOMES ACHIEVED THROUGH USE OF DELIVERABLES

8. Limitation of Liability

8.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNITNET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or data breach costs
• Business interruption or downtime
• Reputational damage
• Cost of substitute services

8.2 Cap on Liability

Our total liability arising out of or related to these Terms or any project shall not exceed the total fees paid by the Client to Unitnet for the specific project giving rise to the claim during the twelve (12) months preceding the claim.

8.3 Exceptions

The limitations in this section do not apply to:

• Liability arising from gross negligence or willful misconduct
• Breach of confidentiality obligations
• Intellectual property infringement claims
• Liability that cannot be excluded under applicable law

9. Confidentiality

9.1 Confidential Information

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the engagement, including but not limited to:

• Business plans, strategies, and financial information
• Technical specifications and source code
• Customer data and personal information
• Trade secrets and proprietary methodologies
• Terms and pricing of the agreement

9.2 Obligations

Each party shall:

• Use confidential information only for purposes related to the project
• Protect confidential information with at least the same degree of care used for its own confidential information
• Limit disclosure to employees and contractors with a need to know
• Not disclose confidential information to third parties without written consent

9.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was known to the receiving party prior to disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law or court order

9.4 Duration

Confidentiality obligations survive termination of the agreement and continue for a period of five (5) years from the date of disclosure.

10. Termination

10.1 Termination for Convenience

Either party may terminate the agreement by providing 30 days written notice. Upon termination for convenience:

• The Client shall pay for all work completed up to the termination date
• Unitnet shall deliver all completed and in-progress work product
• Any prepaid fees for undelivered work will be refunded

10.2 Termination for Cause

Either party may terminate immediately upon written notice if:

• The other party materially breaches these Terms and fails to cure within 15 days of notice
• The other party becomes insolvent or files for bankruptcy
• The other party engages in illegal or unethical conduct

10.3 Effects of Termination

Upon termination:

• All outstanding invoices become immediately due
• Each party shall return or destroy confidential information of the other party
• Licenses granted for project deliverables become effective upon full payment
• Sections relating to intellectual property, confidentiality, limitation of liability, and governing law survive termination

11. Governing Law

11.1 UAE Clients

For clients based in the United Arab Emirates or GCC region, these Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of laws principles. The Dubai Courts shall have exclusive jurisdiction over any disputes arising from or related to these Terms.

11.2 European Union Clients

For clients based in the European Union, these Terms shall be governed by and construed in accordance with the laws of the European Union and the member state where the Client is established. Any disputes shall be subject to the jurisdiction of the competent courts in that member state.

11.3 Other Jurisdictions

For clients in other jurisdictions, these Terms shall be governed by the laws of the United Arab Emirates, with Dubai Courts having exclusive jurisdiction, unless otherwise agreed in writing.

11.4 GDPR Compliance

For EU clients, we comply with the General Data Protection Regulation (GDPR) regarding the processing of personal data. A Data Processing Agreement (DPA) will be provided upon request.

12. Dispute Resolution

12.1 Good Faith Negotiations

In the event of any dispute arising from or related to these Terms, both parties agree to first attempt to resolve the matter through good faith negotiations. A party must provide written notice of the dispute to the other party, and both parties shall engage in discussions for a period of at least 30 days.

12.2 Mediation

If negotiations fail, the parties agree to attempt mediation before initiating formal legal proceedings. Mediation shall be conducted by a mutually agreed mediator, with costs shared equally between the parties.

12.3 Arbitration (UAE/GCC)

For UAE and GCC clients, if mediation is unsuccessful, disputes shall be resolved by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules. The arbitration shall be conducted in English, with the seat of arbitration in Dubai, UAE.

12.4 Litigation (EU)

For EU clients, if mediation is unsuccessful, either party may initiate legal proceedings in the competent courts as specified in the Governing Law section.

12.5 Continued Performance

During any dispute resolution process, both parties shall continue to perform their obligations under these Terms to the extent reasonably possible.

13. Amendments

13.1 Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. We will notify clients of material changes via email at least 30 days before they take effect for ongoing projects.

13.2 Project-Specific Amendments

Any amendments to these Terms for a specific project must be made in writing and signed by authorized representatives of both parties. Project-specific amendments take precedence over these general Terms.

13.3 Continued Use

Your continued use of our services after any modifications to these Terms constitutes acceptance of the updated Terms.

14. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us:

By using Unitnet's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.